Cheaper Than Dirt - America's Ultimate Shooting Sports Discounter
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America's Ultimate Shooting Sports Discounter
Frequently Asked Questions (FAQ)

Here are some of the questions we get most frequently. If you have other questions, send us your question here, email us directly at Help@CheaperThanDirt.com. For immediate assistance Monday thru Friday 8:00 am to 7:00 pm CST use our Live Chat feature (Live Chat).

Why do I need to create an account to place an order on CheaperThanDirt.com?
How do I calculate shipping on an order?
How long will it take to get my order?
Is your price for a box of ammo or a case of ammo?
If a product is out of stock, can I place a back order?
Do I need a special license to buy from Cheaper Than Dirt?
What forms of payment do you accept?
Can I pay by check?
Why do some items have no picture?
How can I find out if you’ve received my order?
How can I find out when my order was shipped?
How do I place an order?
Can I add to an order once it’s been submitted?
Why don’t you ship internationally?
Why do some items appear more than once and have different prices and part numbers?
How can I return items?
How can I contact Customer Service for information regarding an order?
I forgot my password. How do I recover it?
Do you have a retail store?
Do I pay sales tax on my order?
Do you accept purchase orders?
  • Question: Why do I need to create an account to place an order on CheaperThanDirt.com?

    Answer:
    Having an account allows you easy access to information regarding the orders you’ve placed. When you log in with your email address and password you can view tracking information, order status, order history, or edit and store shipping and contact information. It also makes it easier for us to assist you with any issues you might experience with your order.

  • Question: How do I calculate shipping on an order?
    Answer:
    You can calculate shipping on an order before checking out by following these easy steps:

    1. Add items to your shopping cart.
    2. Click shopping cart icon on the top right navigation bar.
    3. Below the list of items in your cart, enter your ZIP code and click ‘Estimate Shipping’. A drop down list of available shipping options and rates will be displayed.

    FREE Shipping

    FREE Shipping only applies to products that contain the FREE Shipping designator.
    FREE Shipping is only available for shipments to addresses within the 48 contiguous states. Products with the FREE Shipping designator will be shipped standard UPS ground.
    If an order contains one or more products designated as FREE Shipping and there are NO Non-FREE Shipping products on the order, NO Shipping Charges will be associated with the order.
    If an order contains products with the FREE Shipping designator and products that DO NOT contain the FREE Shipping designator the actual shipping charges for the NON-FREE Shipping products will be added to the order. The FREE Shipping product will NOT have a shipping charge associated with it. The shipping charge that will appear on this type of order will only be for the products that do not contain the FREE Shipping designator.

    FREE Shipping designated products will only ship standard UPS Ground.
     

  • Question: How long will it take to get my order?

    Answer:
    Most items ship within 2 business days of the receipt of your order. Depending on your order, items may ship from multiple warehouses and boxes may arrive over a period of days to complete your order.

  • Question: Is your price for a box of ammo or a case of ammo?

    Answer:
    The ammo prices shown are “per box” unless otherwise indicated in the description. We indicate how many boxes you will need to order for those who prefer to order only case quantities. In most cases, there are no discounts for case quantities, so order just as much as you need. In some instances, we sell only in bricks or cases of ammo. These products will be clearly marked as being a larger quantity.

  • Question: If a product is out of stock, can I place a back order?

    Answer:
    At this time we are not accepting back orders until stock levels return to normal.

  • Question: Do I need a special license to buy from Cheaper Than Dirt?

    Answer:
    No. Most of our products are intended for adult use, and buyers must be at least 21. With some products, such as ammunition, a waiver and age statement will be required for first time purchasers.

    For Illinois customers purchasing ammunition, a copy of your current Drivers License and Firearm Owner’s Identification Card are required before we can ship the order.

  • Question: What forms of payment do you accept?

    Answer:
    We accept American Express, Discover, MasterCard, and Visa.

  • Question: Can I pay by check?

    Answer:
    No.

  • Question: Why do some items have no picture?

    Answer:
    We currently sell over 200,000 products. It’s quite a task to get pictures for all of them. Please bear with us as we do this and ensure they are as correct as possible.

  • Question: How can I find out if you’ve received my order?

    Answer:
    After you complete your purchase, you’ll get a page that shows your web order number and order information. We’ll also email a confirmation to you, so be sure to enter your correct email address when placing an order.

  • Question: How can I find out when my order was shipped?

    Answer:
    You can check the status of your shipment by first logging into your account. Once you’re logged in, click on “Review Previous Orders”, and select the order number you wish to track.

    If your order has already shipped, it will have show the date shipped and the tracking number. If you click on the tracking number it will link you to the UPS site for current shipping status and delivery information.

    If you have a recent order and there is no tracking information, the order is still being processed.

  • Question: How do I place an order?

    Answer:
    Place your order 24-7 on our website; www.CheaperThanDirt.com.

  • Question: Can I add to an order once it’s been submitted?

    Answer:
    Orders are sent immediately to the warehouse for fulfillment, and shipping of your order, therefore we are not able to add items to your order once you have placed it.

  • Question: Why don’t you ship internationally?

    Answer:
    In some countries, it’s illegal to own military surplus items – even if they originated there! It would be impossible to keep up with all the laws in other countries to determine if a product – surplus or otherwise – can be shipped there legally.

  • Question: Why do some items appear more than once and have different prices and part numbers?

    Answer:
    Our goal is to save you time and money by comparing prices for you. An item may be available from multiple warehouse partners that individually price and maintain their products. You can select the warehouse that offers the product at the price you are willing to pay. To lower your shipping costs, please select products from the same warehouse.

  • Question: How can I return items?

    Answer:
    If you’re not satisfied with your order, you may return most items within 90 days of purchase to receive a refund, credit or replacement. Firearms, Ammunition, and Food are not returnable or refundable; all sales are final. Please Click Here to request a return.

  • Question: How can I contact Customer Service for information regarding an order?

    Answer:
    Use our Live Chat Monday thru Friday 7:30 am to 7:00 pm CST.

  • Question: I forgot my password. How do I recover it?

    Answer:
    Please click this “Forgot your password?” link. We will send the password to the email address that you used to register your account.

  • Question: Do you have a retail store?

    Answer:
    Cheaperthandirt.com is an online retailer. Cheaper Than Dirt! Guns is a retail store located in McKinney, TX where you can purchase firearms, ammunition and accessories. You can reach the store at (469) 952-6200.

  • Question: Do I pay sales tax on my order?

    Answer:
    We do not collect sales tax on orders shipped outside of Texas.

  • Question: Do you accept purchase orders?

    Answer:
    If you are a Federal or State Law Enforcement Agency, please email AgencySales@CheaperThanDirt.com for more information.

     

 
 
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